Report Issue

Customer Care • Fast Resolution

Report an issue with your order in 60s or less.

We’ll verify details, prioritize your case, and reply with next steps. Attach photos if something arrived damaged or missing.

Read FAQs Track Order
Tip: If you followed a link from your order email, your info may already be filled in.

Auto-lookup

Paste your order number and the email you used at checkout — we’ll match it instantly.

Smart categories

Select from common issues like missing item, wrong item, damaged, or delivery trouble.

Fast triage

Your report routes to the right team automatically so you get a response sooner.

How it works

1. Submit report

Give us your order #, email, and what went wrong.

2. Review & verify

We verify items and delivery photos (if any), then assign priority.

3. Resolution

Replacement, refund, or follow-up within standard SLAs.

FAQs

What counts as valid photo evidence?▼
Clear photos of packaging, item condition, and the shipping label (if applicable) help us resolve faster.
How soon will I hear back?▼
Most reports get a human response within 1–2 business days.
Do I need to be logged in?▼
No. Provide the email used at checkout so we can verify your order.